Frequently Asked Questions
Do you want to know more about what we do here at Graffia? Please read our FAQs below or if you need any more help please get in touch.
Q. What processes do you use to customise converse shoes?
A. Here at Graffia we use a state-of-the-art printing process to apply our designs onto the trainers. We DO NOT hand paint. We DO NOT cut out pieces of fabric and adhere them to the trainers. We stand by what we produce here and put 100% creativity, care and attention into every order we receive! :)
Q. Are the trainers and football boots you use authentic?
A. 100% YES! All of the footwear we customise is purchased directly from the brand.
Q. What is the returns policy on your customised products?
A. Due to the nature of our customised products being made to order, we do not take any returns on these products. If you are unsure about your size, please refer to our sizing guide or alternatively try on a pair at your local shoe shop as we can not accept exchanges for incorrect size orders.
Q. What is the turnaround time on the custom converse?
A. Please allow 3-5 working days after you have approved your design proof for your order to be shipped.
Q. What is your shipping policy?
A. We use approved UK couriers UKMail and DHL for all our domestic deliveries which are tracked and insured. This ensures you are guaranteed to receive your order as promised.
Q. Do you provide large quantity discounts?
A. Yes of course! If you have a special order which you would like us to give you a quote on please get in touch.